Return Policy

If something arrives damaged, defective or not as ordered, tell us within 7 days of delivery and we will replace it or refund it in full, including shipping.

A personalized candle is made for you and cannot be sold to anyone else, so it cannot be returned for a change of mind. Anything not personalized can be returned within 30 days of purchase.

• Damaged, defective or not what you ordered. Covered whether or not the candle is personalized. Contact us within 7 days of delivery for a replacement or a full refund, shipping included.
• Not personalized. Returnable within 30 days of purchase for a full refund or an exchange: unused, in the original packaging, with proof of purchase.
• Custom-engraved and personalized. Not refundable unless damaged or defective on arrival.

• Email info@amadorcandle.com or call (209) 245-2000.
• Give us your order number and a short description of the problem.
• If the return is approved we will send instructions. Please wait for them before sending anything back; often nothing needs to come back.

Once a return is received and inspected, we will tell you whether the refund is approved. An approved refund goes back to the original payment method within 5 to 7 business days. Your bank may take a few days more to show it.

To exchange an item, follow the return steps above and tell us what you would like instead.

Standard shipping is $10.00 an order, and free when you order 2 or more candles. Orders to Alaska and Hawaii always ship at the $10.00 standard rate. Need it sooner? Expedited delivery ($20.00) is offered at checkout.

Ships from our Auburn, CA workshop. Every candle is poured and engraved for its order, so allow a little making time before it leaves us.